Business Process Outsourcing Services

Business Process Outsourcing Services

New technologies and shifting market trends often require organizations to shift their workplace processes quickly in order to stay competitive. Business process outsourcing (BPO) is an effective solution for any business that strives to increase workplace productivity and grow in changing environments.

Thanks to cloud computing and machine automation, the outsourcing of business tasks has never been easier. Organizations can leverage BPO services to quickly bring external expertise and resources in-house in order to take advantage of new opportunities. They may outsource their business processes to:

  • Reduce costs
  • Focus on core business functions
  • Gain access to expert talent and knowledge
  • Promote business innovation

What exactly is Business Process Outsourcing?

BPO refers to companies contracting third-party organizations to handle specific business operation tasks. Examples include administrative tasks such as recruiting, vetting and onboarding of employees, and management tasks such as inspections.

BPO services can be divided into two main categories: back office and front office. Back office BPO refers to outsourcing tasks involving internal teams like accounting or HR. Front office BPO involves customer-facing processes, including contact center and marketing services.  

What are the benefits of Business Process Outsourcing?

BPO allows businesses in any industry to stay competitive by adding functions and expertise outside their existing workforce. Some key advantages of BPO include:

Overcoming Skills Gap Challenges

Not every internal team will have the skills or expertise necessary to complete the next project, especially if it involves new technologies or processes. Instead of hiring new workers with the right experience, companies can outsource projects to BPO providers with the right skill sets.

Saving Money

BPO reduces overhead costs associated with hiring, training, and onboarding team members. When you consider the productivity gains BPO offers, organizations end up saving money by leveraging the help of third-party workers.

Freeing Up Time

Administrative tasks can take up time that is better spent on working towards business objectives. BPO allows organizations to take project management and repetitive duties off internal teams so they can focus on mission-critical tasks.

Increasing Operational Flexibility

As businesses grow service offerings and expand teams, they sometimes experience uncertainty about how to shift existing management processes. BPO allows businesses to determine what works best and reduces the financial risk of change by bringing on third-party workers who fill gaps in expertise.

Receive tailored BPO solutions from Kelly

Kelly Professional & Industrial provides comprehensive BPO solutions to organizations in need of engineering, administrative, contact center, manufacturing, logistics, and field service processes.

With Kelly’s Business Process Outsourcing services, businesses receive:

  • Increased flexibility and scalability
  • Improved process and service quality
  • Optimized productivity
  • Minimized risk
  • Streamlined talent acquisition

Interested in leveraging BPO services to drive business success? Kelly can help. Reach out today and a Kelly outsourcing expert will determine how to best serve you.


Get Customized BPO Solutions



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