KellyConnect Contact Center Outsourcing

Choose a contact center outsourcing solution that puts your customer experience first. Because creating a great customer experience, call after call, is at the heart of what we do.

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Contact Center Outsourcing and Staffing 

One bad call is all it takes to lose a customer.  KellyConnect has built a business based on delivering one high-quality interaction at a time. We provide organizations with unique outsourced solutions for their unique contact center needs. By leveraging 70 years of expertise and our extensive insight of the staffing and recruiting challenges of the contact center industry, we can connect clients of all sizes, with the people, processes, and technology needed to create the experiences their customers demand.

KellyConnect leverages best-in-class cloud technology to empower your contact center to succeed. Our platform offers maximum scalability and speed of implementation, with no limit on the total number of agents.  From initial recruitment and behavioral analysis, through ultimately delighting your customers, KellyConnect drives operational efficiencies, cost-effectiveness, contact center quality, and most importantly, curates a superior experience for each customer engagement.

With end-to-end capabilities that span brick and mortar, hub and spoke, and virtual models, our customized solution will more effectively find, attract, and manage the talent needed to support your customers.  KellyConnect is a leader in the Home-Based Agent delivery model and we provide endless access to talent, unmatched business continuity, and operational elasticity so you can deliver a positive customer experience every time.

Our KellyConnect managed services include:

  • Product Support
  • Customer Service 
  • Sales & Marketing
  • Employee Benefits Support
  • Logistics Support
  • Help Desk
  • IT Service Desk
Why Kelly
40+ million contacts handled annually
6,000 virtual agents working
93% satisfaction rating

FAQs about KellyConnect

  • I'm unsure if I want to outsource my contact center operations. What's your advice on whether this is right for my business?

  • How flexible is your contact center outsourcing solution?

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Let's talk!

Looking for work? We’re always looking for great new people. Search our current job openings.

Want to talk to an expert about the best solution to your workforce challenges? Just give us some information and we'll reach out to you within one business day.

Contact us at 800.Kelly.01 and one of our agents will administer your request. Or, if you’d prefer, fill out the form to submit an email.

Let's talk!