Investing in learning management pays dividends

Not all training is created equal. A leader in delivering virtual training designed for the way agents learn and retain knowledge, KellyConnect’s learning management process delivers tailor-made education for ongoing quality effectiveness through assessment, instruction design, delivery, and a world-class learning management system.

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What does good training do for your contact center?

Quality agent training is an important cornerstone in any contact center operation. Effective learning management allows agents to serve customers with consistency and confidence. Agents in turn enjoy their work and stay on board while agent acquisition costs stay low and CSAT scores improve. And that’s a win-win-win.

In-person training delivered by teleconference won’t cut it

People learn content differently in-person than they do through a screen. KellyConnect training modules provide interactive agent training optimized for the way people retain information received digitally. And, with the ability to train more than 500 virtual agents simultaneously, KellyConnect's learning management modules have teams large and small covered.

Optimized remote agent training supports the bottom line

A global organization with multiple contact center partners gave KellyConnect the opportunity to review their remote agent training processes. We assessed the content, delivery methods, class size, and trainer alignment to recommend learning management best practices. We ensured proper execution from “train the trainer”, all the way to agent “nesting” and full proficiency.

KellyConnect's analysis and optimization provided stunning results:

2 Weeks KellyConnect's analysis and rebuild of the client's training program removed inefficiencies to reduce new agent training time by two weeks.
$2.5 Million KellyConnect redesigned a client’s training procedures to reduce training time, and improve agent retention. The client saved $2.5 million in the program's first year of adoption.
New Standard Client adopted KellyConnect’s new training procedures for all contact center partners.

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KellyConnect has helped hundreds of call center managers train their teams for success. Let your team be the next. Reach out to discuss your unique needs.