Born from staffing to fill the gap

With innovation evolved from decades of traditional staffing, KellyConnect® is unique in the contact center marketplace. Our sourcing and recruiting acumen, combined with our extensive branch network, create the foundation for the ways we deliver quality solutions at scale.

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Ahead of the game

While many providers have been challenged by the pandemic, KellyConnect’s unique model has risen above. With over a decade of Work At Home Agent (WAHA) experience, we are a pioneer in true Home Based Agent delivery that provides endless access to talent across geographies, unmatched business continuity and operational elasticity. Our solutions ultimately deliver the adaptability, scalability and accountability required in today’s demanding business environment.

2010 line-and-dot.svg KellyConnect virtual program is launched, using the dynamic Instaflex model. The program receives a #1 Global CSAT Ranking for English.
2013 line-and-dot.svg Expanded to include 300 cross-trained agents and a third line of services providing voice/chat support.
2015 line-and-dot.svg Support surpasses 3,000 Home Based Agents during product launch season.
2016 line-and-dot.svg Introduction of a blended skill model to enhance call routing and improve customer service.
2020 line-and-dot.svg Best qualitative vendor award four years consecutively (‘16, ‘17, ’18 and ‘19).

 

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Your best contact center talent is walking out the door

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You only get one chance to make a first impression

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Case: Global Tech Leader Needed Increased Flexibility and Support

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Why Kelly
20+ years of customer support excellence
3 week speed to competency for new agents
1,000% growth since launch

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It’s time for an upgrade.

Things move pretty fast in your world. We’re here to help you keep up with elevated talent strategies and the market’s best talent. Let’s figure out what’s next together.

Contact us at 800.Kelly.01 and one of our agents will administer your request. Or, if you’d prefer, fill out the form to submit an email.

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