Born from staffing to fill the gap
With innovation evolved from decades of traditional staffing, KellyConnect® is unique in the contact center marketplace. Our sourcing and recruiting acumen, combined with our extensive branch network, create the foundation for the ways we deliver quality solutions at scale.
Let's TalkAhead of the game
While many providers have been challenged by the pandemic, KellyConnect’s unique model has risen above. With over a decade of Work At Home Agent (WAHA) experience, we are a pioneer in true Home Based Agent delivery that provides endless access to talent across geographies, unmatched business continuity and operational elasticity. Our solutions ultimately deliver the adaptability, scalability and accountability required in today’s demanding business environment.
| 2010 |  |
KellyConnect virtual program is launched, using the dynamic Instaflex model. The program receives a #1 Global CSAT Ranking for English. |
| 2013 | |
Expanded to include 300 cross-trained agents and a third line of services providing voice/chat support. |
| 2015 | |
Support surpasses 3,000 Home Based Agents during product launch season. |
| 2016 | |
Introduction of a blended skill model to enhance call routing and improve customer service. |
| 2020 | |
Best qualitative vendor award four years consecutively (‘16, ‘17, ’18 and ‘19). |
It’s time for an upgrade.
Things move pretty fast in your world. We’re here to help you keep up with elevated talent strategies and the market’s best talent. Let’s figure out what’s next together.
Contact us at 800.Kelly.01 and one of our agents will administer your request. Or, if you’d prefer, fill out the form to submit an email.