Protection for whatever comes your way

KellyConnect remains at the forefront of measures designed to protect your network, your data, and your customers. We have you covered with security, compliance and business continuity protocols and technology.

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Secure your critical business assets

When you choose KellyConnect for contact center outsourcing, you’re protected by multiple levels of security—from data to desktop. Protective measures include multi-factor authentication (MFA), single sign on (SSO), geofencing, vulnerability scanning and endpoint protection platforms to name a few. Strict website filtering ensures agents access only approved websites. Using state-of-the-art technology to lock down access we keep close watch on who accesses our environment and from where.

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Defense starts with a human perimeter

Before an agent is assigned to your contact center, they complete background checks and are then required to complete ongoing security certifications. Our security awareness training program simulates phishing attacks, provides remediation training and creates executive-level dashboards to track progress along the way.

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People, process and technology compliance

Whether you need a custom compliance program or alignment with industry standards such as HIPAA, PCI and PII, seasoned KellyConnect IT solution designers can advise, consult and execute to meet your unique compliance needs.

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Laser focus on safety, reliability and monitoring

In addition to a deep and wide talent pool, KellyConnect follows a robust business continuity and disaster recovery plan that covers applications, infrastructure, networks and the cloud. Dual data-center architecture ensures continuous uptime. Continuous security operations center monitoring, intrusion detection and real-time log monitoring provide alerts for abnormal activities. All solutions are cloud-based and continually evaluated to ensure we’re providing the best the industry has to offer.

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Know you are covered
10,000 assets retained past two years (96%)
24/7/365 IT and security support availability
100% solutions that are cloud-based

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Elevate your contact center

KellyConnect has a proven record of creating customized contact center outsourcing solutions that feature the market’s best talent and technology.

Contact us at 800.Kelly.01 to experience engaging with a KellyConnect agent. Or fill out the form to start the conversation.

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