A partner that gets it, so you can focus on your customers.

For over a decade, KellyConnect® has delivered contact center outsourcing through the Work At Home Agent (WAHA) model, giving us best practices and partnerships that attract thousands of qualified call center candidates across the country. And our best-in-class training ensures agents are equipped for success in a variety of unique situations.

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Why outsource with KellyConnect?

Limitless talent Partnering with KellyConnect provides access to thousands of home-based and on-premise call center agents.
Trusted outsourcer A go-to call center outsourcing partner for Fortune 500 and startups alike, 90% of our clients have been with us for 10 or more years.
Top agents Ranking in Flex Jobs's Top Remote Jobs Employers list 8 years in a row, we're an employer of choice for the best available remote agents out there.

Everything you need, delivered your way

KellyConnect is the only contact center outsourcing option with advanced talent management capabilities for at-home, on-site, and hybrid solutions founded on deep understanding of your operations delivered with high-quality service that's customized to scale with your needs (however they may change). 

Partnering with KellyConnect provides endless access to talent, unmatched business continuity, and operational elasticity that's second-to-none. In fact, KellyConnect continues to lead the industry and drives best practices for:

  • Product support
  • Customer service
  • Sales and marketing
  • HR and employee benefits
  • Logistics support
  • Help/IT service desk

A trusted outsourcing partner

For over a decade, we’ve leveraged a unique at-home agent model, pioneering home-based contact center delivery. Top-ranking Fortune and fast-growing organizations alike choose—and continue to partner with—KellyConnect to drive operational efficiencies, cost effectiveness, and a superior experience for customers and agents alike.

2022 line-and-dot.svg FlexJobs names KellyConnect to its Top Remote Jobs Employers list for the 8th consecutive year.
2020 line-and-dot.svg KellyConnect earned best qualitative vendor award for a fourth consecutive year from a Fortune 10 client.
2016 line-and-dot.svg Introduced a blended skill model to enhance call routing and improve customer service.
2015 line-and-dot.svg Support surpasses 3,000 home-based agents during product launch season.
2013 line-and-dot.svg Expanded to include 300 cross-trained agents and a third line of services providing voice/chat support.
2010 Launched virtual program that received a #1 Global CSAT Ranking for English from a Fortune 10 client.


We secure your interests

When you choose KellyConnect for contact center outsourcing, your data is protected by multiple levels of security—from data to desktop. Protective measures include multi-factor authentication (MFA), single sign on (SSO), geofencing, vulnerability scanning and endpoint protection platforms to name a few. Strict website filtering ensures agents access only approved websites. Using advanced technology to lock down access, we proactively monitor who accesses our environment, and from where.

Let's connect

See how our leadership in staffing and call center outsourcing can raise the bar for your operation. Reach out or call 800.Kelly.01 to start the conversation with a KellyConnect outsourcing specialist.