A partner that gets it, so you can focus on your customers.
For over a decade, KellyConnect® has delivered contact center outsourcing through the Work At Home Agent (WAHA) model, giving us best practices and partnerships that attract thousands of qualified call center candidates across the country. And our best-in-class training ensures agents are equipped for success in a variety of unique situations.
Why outsource with KellyConnect?
Everything you need, delivered your way
KellyConnect is the only contact center outsourcing option with advanced talent management capabilities for at-home, on-site, and hybrid solutions founded on deep understanding of your operations delivered with high-quality service that's customized to scale with your needs (however they may change).
Partnering with KellyConnect provides endless access to talent, unmatched business continuity, and operational elasticity that's second-to-none. In fact, KellyConnect continues to lead the industry and drives best practices for:
- Product support
- Customer service
- Sales and marketing
- HR and employee benefits
- Logistics support
- Help/IT service desk
A trusted outsourcing partner
For over a decade, we’ve leveraged a unique at-home agent model, pioneering home-based contact center delivery. Top-ranking Fortune and fast-growing organizations alike choose—and continue to partner with—KellyConnect to drive operational efficiencies, cost effectiveness, and a superior experience for customers and agents alike.
|2022||FlexJobs names KellyConnect to its Top Remote Jobs Employers list for the 8th consecutive year.|
|2020||KellyConnect earned best qualitative vendor award for a fourth consecutive year from a Fortune 10 client.|
|2016||Introduced a blended skill model to enhance call routing and improve customer service.|
|2015||Support surpasses 3,000 home-based agents during product launch season.|
|2013||Expanded to include 300 cross-trained agents and a third line of services providing voice/chat support.|
|2010||Launched virtual program that received a #1 Global CSAT Ranking for English from a Fortune 10 client.|
We secure your interests
When you choose KellyConnect for contact center outsourcing, your data is protected by multiple levels of security—from data to desktop. Protective measures include multi-factor authentication (MFA), single sign on (SSO), geofencing, vulnerability scanning and endpoint protection platforms to name a few. Strict website filtering ensures agents access only approved websites. Using advanced technology to lock down access, we proactively monitor who accesses our environment, and from where.
See how our leadership in staffing and call center outsourcing can raise the bar for your operation. Reach out or call 800.Kelly.01 to start the conversation with a KellyConnect outsourcing specialist.