Contact center outsourcing experts

KellyConnect® is the only contact center outsourcing option with advanced talent management capabilities for at-home, on-site and hybrid solutions that are founded on deep understanding of your operations, delivered with high-quality service and customized to scale with your needs.

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Forward-thinking contact center outsourcing

For over a decade, we’ve leveraged a unique at-home agent model, pioneering home-based contact center delivery. Top-ranking Fortune and fast-growing organizations alike choose—and continue to partner with—KellyConnect to drive operational efficiencies, cost effectiveness, and a superior experience for customers and agents alike.

2020 line-and-dot.svg KellyConnect earned best qualitative vendor award for a fourth consecutive year from a Fortune 10 client.
2016 line-and-dot.svg Introduced a blended skill model to enhance call routing and improve customer service.
2015 line-and-dot.svg Support surpasses 3,000 home-based agents during product launch season.
2013 line-and-dot.svg Expanded to include 300 cross-trained agents and a third line of services providing voice/chat support.
2010 Launched virtual program that received a #1 Global CSAT Ranking for English from a Fortune 10 client.
2010 line-and-dot.svg Born from Kelly Services, KellyConnect is launched with the expertise and extensive insight on the staffing and recruiting challenges that face the contact center industry.


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Your best contact center talent is walking out the door

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You only get one chance to make a first impression

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Case: Global Tech Leader Needed Increased Flexibility and Support

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Why KellyConnect
20+ years of customer support excellence
3 week speed to competency for new agents
90% of clients have been with us for 10+ years


Elevate your contact center

KellyConnect has a proven record of creating customized contact center outsourcing solutions that feature the market’s best talent and technology.

Contact us at 800.Kelly.01 to experience engaging with a KellyConnect agent. Or fill out the form to start the conversation.

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