Contact center outsourcing experts
KellyConnect® is the only contact center outsourcing option with advanced talent management capabilities for at-home, on-site and hybrid solutions that are founded on deep understanding of your operations, delivered with high-quality service and customized to scale with your needs.
Forward-thinking contact center outsourcing
For over a decade, we’ve leveraged a unique at-home agent model, pioneering home-based contact center delivery. Top-ranking Fortune and fast-growing organizations alike choose—and continue to partner with—KellyConnect to drive operational efficiencies, cost effectiveness, and a superior experience for customers and agents alike.
| 2020 |  |
KellyConnect earned best qualitative vendor award for a fourth consecutive year from a Fortune 10 client. |
| 2016 | |
Introduced a blended skill model to enhance call routing and improve customer service. |
| 2015 | |
Support surpasses 3,000 home-based agents during product launch season. |
| 2013 | |
Expanded to include 300 cross-trained agents and a third line of services providing voice/chat support. |
| 2010 | |
Launched virtual program that received a #1 Global CSAT Ranking for English from a Fortune 10 client. |
| 2010 | |
Born from Kelly Services, KellyConnect is launched with the expertise and extensive insight on the staffing and recruiting challenges that face the contact center industry. |
Elevate your contact center
KellyConnect has a proven record of creating customized contact center outsourcing solutions that feature the market’s best talent and technology.
Contact us at 800.Kelly.01 to experience engaging with a KellyConnect agent. Or fill out the form to start the conversation.