Born from staffing.
Evolved from the gap.
Kelly sparked the industry that forever changed the world of work. Putting 75 years of staffing expertise and extensive call center industry insight to work, KellyConnect uniquely delivers the people, processes, and technology call centers need to create the experiences their customers demand.
Staffing solutions for close to home, national, or international sourcing
We’ve been providing innovative workforce solutions and highly skilled office professionals to hundreds of call centers worldwide—from small and mid-sized businesses across the U.S., to Fortune 500 corporations. KellyConnect puts the best of Kelly to work for your call center through hyper-focused call center insight, whether you need ten agents or ten thousand.
A remote agent trailblazer, we’re a trusted leader in delivering work-at-home agents (WAHA) and onsite agents alike. And no matter where your agents sit, KellyConnect provides unmatched transparency every step of the way - a key reason 95% of our clients have been with us for a decade (or more!).
Unsure which is for you? We’ll help you find the right solution for your organization’s needs and guide you every step of the way.
Better staffing methods mean higher retention
Talent attraction and retention aren’t unique challenges to call centers. But KellyConnect knows they’re uniquely challenging for call centers. And when it comes to keeping your team fully-staffed, the right fit is key to agent retention and protecting your bottom line.
With the cost of replacing an agent hovering at $4,000 or more, your operation can’t afford agent churn. That’s why our proprietary agent profiling methods dive deeper to ensure perfect fit and comprehensive onboarding for agent speed-to-competency and longevity in your organization.