News & Insights

Case Study

1 min read | March 8, 2024

Workforce solution reduces cost, expedites issue resolution for tech giant

South Africa-based agents reduce fraud below 1% for online marketplace

E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid e-commerce and classifieds giant. KellyConnect delivered a custom solution... Read More

Awards & Recognition

3 min read | October 18, 2023

KellyConnect receives distinction with COPC Certification

COPC® Inc., a global contact center and customer experience (CX) consulting firm, and KellyConnect, the contact center division of global specialty talent solutions provider... Read More

Article

6 min read | January 28, 2023

Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

As businesses work to find their new, post-Covid-vaccine ‘business as usual’, many brick and mortar call centers are adopting a hub-and-spoke talent distribution model. A... Read More

Case Study

2 min read | April 22, 2022

Case Study: KellyConnect delivers staff and peace of mind amid acquisition

At a Glance The Company Read More

General

3 min read | March 2, 2021

Six industry trends for contact center talent

KellyConnect has noted six contact center trends that leaders can expect in 2021. 1. Customers need more empathetic virtual service. COVID-19 quickly improved the business... Read More

Article

2 min read | November 23, 2020

The Future of Sourcing: 6 best practices for recruiting contact center talent remotely

How KellyConnect® leads the industry with virtual call center solutions Read More

Article

4 min read | November 23, 2020

Your competitors know what your customers want.

60% of customers are willing to pay more for superior service. 82% of customers believe experiences with companies requiretoo much effort. 94% of customer... Read More

Article

4 min read | November 17, 2020

You never get a second chance to make a first impression

In our increasingly digital world, customer interactions handled in contact centers often constitute the first (and sometimes the last) human interaction between your company... Read More

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